Review and improve the monitoring, measurement, analysis and evaluation processes
The measurement process should improve with the management system.
What the published 2016 guidance says
The measurement process should improve with the management system. The guidance suggests asking interested parties for feedback, revising collection and analysis methods as lessons emerge, updating the procedures, and using benchmarking data with care. A programme that never changes its measures is either perfect or unexamined. Put a review date on the process itself, separate from the review dates of the individual measures, and record what changed and why.
What it means in practice
The measurement process is itself a process. Ask its users whether the reports helped, revise the collection and analysis methods, update the procedures, and use external benchmarking carefully. A programme that never changes its measures is either perfect or unexamined.
Status of this record. For 8.8, this page states the published 2016 guidance, not the DIS text. The DIS is at stage 40.60 and is not public. Check the published edition before you rely on the row.
What good looks like
Ask the users of the reports whether the reports helped. Review the collection and analysis methods on a set cycle. Update the procedure and record what changed and why.
Evidence an assessor asks for
- Continual improvementFeedback from measurement clients recorded and acted on
- Process managementChange history of collection and analysis techniques
- Continual improvementBenchmarking data used to revise measures or targets
The question an assessor will ask
An assessor will ask for feedback from measurement clients recorded and acted on. The test for 8.8 is whether that record can be produced for a live sample, not whether the guidance is described in a procedure.
Common gaps
- The measurement process never revised after its first design
- Feedback from report recipients neither sought nor recorded
Before the next review
Before the next review, test this against one live record: the measurement process never revised after its first design.
What to check when the revision publishes
When DIS 27004 is published, compare the 8.8 Review and improve the monitoring, measurement, analysis and evaluation processes record with this page. Ask whether the information need, the formula, the target, the frequency or the owner changes. Update the measure register and the kit, not the requirement, because the clause 9.1 duty stays as it is.